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Betting Rules
These betting rules explain the general principles that apply when using House of Jack Casino betting services. They should be read together with the applicable terms and conditions, game rules, promotional terms, responsible gambling information and any instructions displayed on the relevant betting or gaming page.
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General betting principles
By opening an account, placing a bet or using a betting service, you confirm that you have read and understood the rules that apply to that service. Different products, markets and games may have additional rules. If a specific game, event or market displays rules that differ from these general rules, the specific rules will normally apply to that game, event or market.
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You must use the service lawfully and only when gambling is permitted in your location. You are responsible for checking that online gambling is legal for you to access and use. House of Jack Casino may restrict, suspend or refuse access where required by law, regulation, security procedures or internal controls.
You must provide accurate and complete information when registering and when completing any identity, age or verification process. An account must be used only by the person to whom it belongs. You must keep your login details private and must notify the operator promptly if you believe that your account has been accessed without permission.
- You must meet the applicable minimum age requirement before using the service.
- You must not open or use an account on behalf of another person.
- You must not allow another person to place bets or use funds through your account.
- You must not use the service for unlawful activity, fraud, money laundering or other prohibited conduct.
- You must follow all instructions shown on the website and any additional product-specific rules.
The operator may carry out checks relating to identity, age, payment methods, account ownership, source of funds, security and responsible gambling. These checks may be required before certain account functions are available. If requested information is not supplied, or cannot be verified, an account or transaction may be delayed, limited, suspended or closed in accordance with the applicable terms.
Placing, changing and cancelling bets
A bet is generally accepted only when it has been successfully submitted through the website and a confirmation or record is displayed in your account. Selecting a market, entering a stake or viewing a potential return does not, by itself, mean that a bet has been accepted. You should check your bet history and confirmation details after every transaction.
Before confirming a bet, carefully review the selection, odds or displayed price, stake, potential return, event or game, and any applicable conditions. Once accepted, a bet will generally be binding and cannot be changed or cancelled unless the relevant rules expressly allow it. A request made through customer support does not automatically cancel or amend a bet.
Prices, odds, limits and availability may change before a bet is accepted. A displayed price may not be guaranteed until acceptance is confirmed. Where the service offers a feature that allows a price to be accepted, rejected or updated, you are responsible for reviewing the revised details before confirming the bet.
Rejected, void or interrupted bets
A bet may be rejected where the account is restricted, the stake exceeds an applicable limit, the market has closed, the event or game is unavailable, a technical issue occurs, or the bet does not meet the relevant rules. If a transaction is interrupted, do not assume that it was accepted. Check the account record before trying again, as repeated submissions may result in more than one accepted transaction.
A bet may be declared void where the relevant event, market or game is cancelled, abandoned, materially changed or affected by an error, or where the specific rules require a void result. The treatment of related selections, combined bets and promotional stakes may vary according to the applicable product rules. Any refund or adjustment will be handled under those rules.
The operator may correct an obvious error in a price, result, settlement or account entry. If an error affects a bet or balance, the transaction may be adjusted to the correct amount or declared void where permitted. The operator may also reverse transactions connected with suspected fraud, misuse, technical manipulation or a breach of the terms.
Results, settlement and payments
Bets are settled using the official result, score, outcome or game record specified in the applicable rules. The relevant rules may identify which governing body, data source, event status or recorded result is used. Unofficial reports, live commentary, media coverage or personal observations do not replace the settlement method stated for the product.
If a result is corrected after initial settlement, the account may be adjusted to reflect the corrected result. Where a market has more than one settlement condition, each condition may be assessed separately. For sports and live markets, postponements, abandoned events, changes to venue or format, and the timing of a result may affect whether a bet stands or is void.
Account balances, stakes and returns are recorded electronically. You should regularly review your balance, betting history and transaction history and raise any apparent error through the available support process. Queries should include enough information to identify the transaction, such as the date, product and reference shown in the account.
Withdrawals and other payments are subject to account verification, payment processing requirements, security checks and any applicable legal obligations. Funds may be returned using an approved method connected with the account. The availability of payment methods, processing conditions and any transaction limits may be shown on the website and can change from time to time.
- Confirm that the funds and payment method used belong to you and may lawfully be used for gambling.
- Check that your personal and account information is current before requesting a withdrawal.
- Review the account record if a payment or balance update appears delayed or incorrect.
- Keep copies of relevant confirmations and transaction references for your records.
- Contact the available support channel through the website if you need help with a transaction.
Promotions, bonuses and promotional bets are subject to separate terms. Those terms may include eligibility requirements, qualifying activity, expiry conditions, stake restrictions, contribution rules, maximum returns or other conditions. If promotional terms conflict with general betting information, the promotional terms will apply to the relevant offer.
Fair use, safety and responsible gambling
The service is intended for personal entertainment. You must not use automated tools, bots, scripts, software, unauthorised devices or other methods designed to interfere with the website, gain an unfair advantage or avoid security controls. You must not exploit a technical fault, pricing error or vulnerability. Any suspected misuse may be investigated and may lead to suspended bets, account restrictions or other action under the applicable terms.
House of Jack Casino may monitor activity for security, integrity, fraud prevention, responsible gambling and compliance purposes. Information may be assessed and handled in accordance with the applicable privacy information and legal requirements. Account restrictions may be applied without prior notice where immediate action is considered necessary.
Safer gambling reminders
- Only gamble with money you can afford to lose.
- Set a budget and time limit before you begin, and do not chase losses.
- Never gamble when affected by alcohol, drugs, stress or strong emotions.
- Take regular breaks and use available account controls, limits or time-outs.
- Do not borrow money or use essential household funds to gamble.
- Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
If you feel that gambling is becoming difficult to control, stop playing and use the responsible gambling tools available on the website. You can also seek confidential support from an appropriate gambling help service in Australia. If you are concerned about another person, encourage them to seek professional advice and consider using available account protection options.
These rules may be updated when the service, applicable requirements or product features change. The current version published on the website applies to new activity from the time it is made available, unless a different effective date is stated. You should review the rules regularly and keep a copy for your records. If you do not understand a rule, do not place a bet until you have obtained clarification through the available support options.
