Privacy Policy

This Privacy Policy explains how House of Jack Casino may collect, use, store and disclose personal information when you visit our website, create an account, use our services or contact us. It is intended for players in Australia and should be read together with any applicable website terms and responsible gambling information.

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Information we may collect

To operate an online casino safely and provide services to players, House of Jack Casino may handle different types of information. The information collected depends on how you use the website, the services you request and the legal requirements that apply to online gambling services. We aim to collect information that is reasonably necessary for operating the account, providing support, protecting the website and meeting applicable obligations.

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Information we may collect How we use personal information Cookies and similar technologies Storage, security and retention Your privacy rights and how to contact us

Account and identity information

When you register or use an account, we may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also collect information needed to confirm that an account belongs to the person using it and that the person is permitted to use the service. Information may be collected when you open an account, update your details, contact support or use account features.

Verification and compliance information

We may request identity or other verification documents, together with information used for age checks, account security, responsible gambling processes, anti-fraud checks and the prevention of financial crime. These records may include information contained in documents that you provide, as well as the results of checks carried out using reliable verification services. Verification information is handled for the purposes for which it is collected and may be retained where required by law.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed with payment providers or financial service providers. We aim to use payment and transaction information only as needed to process transactions, maintain accurate account records, prevent misuse, investigate unusual activity and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and information about how you interact with the website. We may also receive information about errors, performance, connectivity and security events.

Communications and support information

If you contact support or communicate with us through the website, we may keep the information you provide, including your account details, correspondence, questions, feedback and records of the assistance provided. This helps us respond to requests, investigate concerns, resolve complaints and improve our services.

How we use personal information

Personal information is used for legitimate business, service, security and compliance purposes. We try to handle information in a fair and transparent way and to use it only where it is reasonably necessary for the relevant purpose.

To create, operate and administer your player account.
To provide casino features, process requests and maintain accurate account records.
To verify your identity, age and eligibility to use the service.
To process deposits, withdrawals and other account transactions.
To detect, investigate and prevent fraud, unauthorised access, money laundering, abuse and other prohibited activity.
To protect the security, reliability and integrity of the website and our systems.
To provide customer support, respond to enquiries and resolve complaints.
To meet legal, regulatory, tax, accounting and other compliance obligations that apply to gambling services.
To understand website use, test features, improve performance and develop the player experience.
To send service messages, account notices, security alerts and other communications needed to manage your account.
To send promotional or marketing communications where permitted and where you have provided consent or otherwise have a lawful basis for receiving them.

We may combine information collected from your account, transactions, device and website activity where this is needed for one of these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.

Disclosure and service providers

Personal information may be shared with organisations that help operate the website and provide services. These may include identity and verification providers, payment processors, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and communications providers. Such parties should receive only the information reasonably needed for their role and may be required to protect it.

Information may also be disclosed where necessary to comply with a legal or official request, protect rights and safety, investigate suspected wrongdoing, enforce applicable terms or respond to an emergency. If business operations or service arrangements change, information may be transferred as part of that change, subject to appropriate protections.

Cookies and similar technologies

House of Jack Casino may use cookies, pixels, local storage and similar technologies. These technologies are small data files or tools that help a website remember settings, keep sessions secure, understand usage and support website functionality.

Essential technologies may be needed for account access, security, navigation and core website functions.
Preference technologies may remember choices such as language, display or session settings.
Analytics technologies may help us understand traffic, performance and how players use the website.
Marketing technologies may help measure campaigns or show more relevant communications where permitted.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect website features, account access or the way pages operate. Your browser may also provide information about cookies already stored on your device and allow you to remove them. Cookie settings do not necessarily remove information that has already been collected for account, security or legal purposes.

Storage, security and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure communications, monitoring, authentication processes and procedures for handling security incidents. No online service can guarantee complete security, so players should protect their passwords, avoid sharing account credentials and contact support promptly if they believe an account may have been compromised.

Personal information may be stored or processed by service providers in Australia or other countries, depending on the systems and services used to operate the website. Where information is handled across borders, appropriate steps should be taken to protect it and to support compliance with applicable privacy requirements.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal or operational limitations.

Children and age restrictions

The services are intended for adults who are legally permitted to use online gambling services. We do not knowingly invite children to create accounts or provide personal information. Age and identity checks may be used to help prevent underage access. If you believe a child has provided information through the website, contact support so the matter can be reviewed.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security requirements or records that we are required to retain.

Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. We may need to retain some records where required by law or needed for legitimate purposes.
Marketing consent: withdraw your consent to marketing communications at any time. You can usually use the unsubscribe option in a marketing message or contact us directly. Withdrawing marketing consent does not affect service, security or legal communications.
Complaint or review: ask us to review a privacy concern, explain how information has been handled or consider a complaint.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@houseofjack-casino.site. Please include enough information for us to understand your request and identify the relevant account. We may ask for reasonable information to verify your identity before providing access or changing account information. This helps prevent personal information from being disclosed to the wrong person.

We aim to respond to privacy requests within a reasonable timeframe. If a request cannot be completed, we should explain the reason where appropriate. You may also have the right to raise a privacy concern with an appropriate privacy authority in Australia or another relevant jurisdiction, subject to the rules that apply to your circumstances.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The current version will be made available on the website. Where appropriate, we may provide notice of significant changes through the website or by using the contact details associated with your account. Continuing to use the website after an updated policy is published may indicate that you have read the updated information.