Responsible Gaming

House of Jack Casino supports safe, informed and enjoyable play. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set limits before you play and only gamble with money you can afford to lose.

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Gamble responsibly

Responsible gambling means staying in control of how much you spend, how long you play and how gambling fits into your life. Before opening a game or placing a wager, decide what amount of money and time is appropriate for you. Once a limit has been reached, stop playing. Do not increase your budget because of a loss, and do not continue playing simply to recover money that has already been lost.

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Gamble responsibly Tools to help you stay in control Recognising when gambling may be a problem Our approach and your responsibilities

Gambling outcomes are based on chance. Previous results do not make a particular result more likely, and no strategy can guarantee a win. Each wager should be made with the understanding that you may lose the full amount. Avoid gambling with rent, bills, borrowed money, savings set aside for important needs or funds intended for family responsibilities.

Set a spending limit before you begin and keep to it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Never chase losses or borrow money to continue playing.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Keep your account details private and do not allow another person to gamble using your account.
Treat wins as occasional outcomes, not as income or a reliable source of money.

Only people who meet the legal gambling age and other applicable requirements should use gambling services. Parents and guardians should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices. Use strong passwords, protect your device and sign out when you have finished playing.

Tools to help you stay in control

House of Jack Casino may provide account and play-management tools designed to help customers make informed decisions. Depending on the service and applicable requirements, these tools can include deposit limits, loss or wagering limits, session reminders, time-outs and self-exclusion. Availability, operation and any changes to a selected limit may be subject to applicable rules and processing requirements.

Set limits before you play

A limit is most effective when it is set before gambling begins. Consider your income, regular expenses, savings goals and other financial commitments when choosing an amount. A limit should be comfortable and affordable, rather than based on an expected win. Review your settings regularly, especially if your financial circumstances, work situation or personal responsibilities change.

Take a break or self-exclude

If gambling is no longer enjoyable or you feel that you are losing control, use a time-out or self-exclusion option where available. A time-out can create space to step away for a defined period. Self-exclusion is a stronger measure that restricts access for a chosen period or until the relevant process has been completed. During a self-exclusion period, do not create another account or ask someone else to play on your behalf.

Stop gambling and leave the gaming environment.
Use available account controls to apply a limit, time-out or self-exclusion.
Remove gambling applications, bookmarks and saved payment details if they may encourage further play.
Tell someone you trust what is happening and ask them to support your decision.
Seek independent financial, health or gambling support if you are concerned about your behaviour.

Account controls are useful, but they are not a substitute for personal support. If you request a restriction or believe an account should be closed for responsible gaming reasons, contact the available customer support channel through the website. Do not provide sensitive information through an unverified source.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may develop gradually and can affect finances, relationships, work, study, sleep and emotional wellbeing. You do not need to wait until a serious loss or crisis occurs before asking for help. Early support can make it easier to regain control.

Possible warning signs

Spending more time or money gambling than you intended.
Thinking about gambling frequently or finding it difficult to stop.
Increasing the amount of money or risk to achieve the same excitement.
Chasing losses or returning soon after losing to try to win money back.
Hiding gambling activity, losses or account information from people close to you.
Borrowing money, selling belongings or missing bills because of gambling.
Feeling anxious, guilty, irritable or low when you are not gambling.
Arguing with family, missing work or study, or neglecting important responsibilities.
Trying to cut back or stop but being unable to do so.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs apply to you, stop and consider taking a break or applying self-exclusion. Speak honestly with someone you trust and seek assistance from an appropriate Australian gambling-support, financial-counselling or mental-health service. Independent services can provide confidential guidance and help you develop a plan that suits your circumstances.

If gambling has contributed to debt or financial pressure, avoid taking further loans or using credit to continue playing. A qualified financial counsellor may help you understand your options. If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance through local emergency or crisis services.

Our approach and your responsibilities

House of Jack Casino aims to provide clear information about gambling and to support safer play. We may use account information and activity patterns, where permitted, to identify behaviour that could indicate risk and to offer responsible-gaming information or controls. Any action taken will be handled in accordance with applicable privacy requirements and the relevant terms of service.

Responsible gaming is a shared responsibility. We cannot guarantee that gambling will be risk-free, prevent every loss or decide what level of play is suitable for an individual. Customers are responsible for providing accurate information, following account rules, maintaining control of their account and using available tools when needed. Do not attempt to avoid a restriction by opening another account or using another person’s details.

Important reminders

Gambling is not a way to earn a regular income.
There is no guaranteed system, prediction or betting pattern that ensures a win.
Set a budget using disposable funds only.
Take breaks and avoid long, uninterrupted sessions.
Do not gamble on behalf of another person or let others use your account.
Keep children and other unauthorised people away from gambling services.
Ask for help as soon as gambling feels difficult to control.

For information about limits, time-outs, self-exclusion or other safer-gambling features, review the relevant account options and website information. If you need assistance using a control or want to discuss a responsible-gaming concern, use the customer support option available on the House of Jack Casino website. For independent help, contact a recognised Australian gambling-support or financial-counselling service through its official website or published channel.